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[Day 31] - Cottage Inn, you're on our LIST!

I know we just ended our 30 Blogs in 30 Days Against Paper, but I propose we continue…just a little.  Okay, selfish reasoning you say?  Fair enough.  Additionally, I know this topic has been broached in the past by John, but I can’t even believe what happened at lunch!

So, Kate and I decided to order in for lunch, since it’s crazy cold out and high heels don’t like icy pavement.  After finally agreeing to disagree, she ordered a sandwich from Jimmy John’s and I called in an order for a Greek salad and breadsticks from Cottage Inn. 

After the delivery guy swung by and dropped off the salad and Cottage Sticks, I noticed that my ENTIRE credit card number was on the slip that I signed and HE TOOK WITH HIM!!! Okay, clearly not cool.  Although I pre-tipped him (another policy that I think is deplorable, but I digress), I’m sorry, but $4 is a whole lot different to your average Credit Card Fraudster than whatever may be the available balance on my card.

To make matters worse, I called the Cottage Inn and spoke with the store manager who not only didn’t think there was a problem, but acted as though I was being a tad ludicrous insinuating that something underhanded could take place between my office and the Cottage Inn, where the driver dropped the slip back off, “promptly”...whatever that means. 

He actually said to me, “Not only would our drivers never do that, they wouldn’t have     time.” 

Seriously. 

Then, I said, “What are you saying?  No one has the time to look down between my office and the Cottage Inn?”

Like it or not, although the 30 in 30 is done, this is 31.  And, this is crazy.  Don’t worry about me, there was only like [Article].13 left on that card anyway, and luckily enough, the State of Michigan Office of the Attorney General was nice enough to make electronic forms available for Consumer Complaints. 

In our great state, allowing full credit card number visibility on Merchant OR Customer Copies of credit card processing slips is illegal. 

Cottage Inn, it’s on!


Posted on Wednesday, February 13, 2008
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